Who can I speak to for more information on each event?
Please call the Customer Services Line on +44 (0) 20 7017 5511 or alternatively email firstname.lastname@example.org.
REGISTRATION AND PAYMENTS
How do I register?
To register you can contact the Customer Services Department by Phone: +44 (0) 20 7017 5511, Fax: +44 (0) 20 7017 4745, or E-mail: email@example.com.
Once we have received your registration you will receive your joining instructions (including venue information and a map) and your invoice by email within two working days.
How do I pay?
You can pay by bank transfer, credit card, cheque or you can be invoiced. If you pay by credit card or cheque at the time of registration a paid invoice will be sent to you for your records. Please note That payment will be required before the start of the event.
What is included in the overall cost for each event?
The price includes tea, coffee and snacks at the morning registration desk and during breaks, as well as lunch at the event venue. If you have any special dietary requirements, such as an allergy or a vegetarian diet, please let our customer service team know in advance and we will be happy to arrange appropriate food for you. Some events also include a drinks reception or other social events - please see specific event brochures for details.
Certificates of attendance are available from our customer service team after the event upon request. For CPD accredited events the amount of CPD points will be specified to assist you in your CPD claim. To contact the Customer Services Department by Phone please call: +44 (0) 20 7017 5511, or Fax: +44 (0) 20 7017 4745, or E-mail: firstname.lastname@example.org.
The price will not include the hotel accommodation unless the event is a residential course. However, for most events we will be able to recommend a hotel agent who will be able to assist you in booking reduced rate accommodation. This is a free service, please see the event brochure or contact our customer service team for the contact details of the hotel agent for the event you are attending.
What happens if I want to cancel my booking?
A substitute delegate is always welcome at no extra charge. To make this change in advance of the event please contact our customer service team by phone, fax or email and supply your new delegate’s name, job title and email address. Alternatively, your new delegate can simply arrive at the registration desk on the day of the event and let the onsite staff know that they are replacing their colleague.
If you do wish to cancel your booking, all cancellations must be received in writing. A cancellation fee of £250 will be charged if cancelling 10 working days or more before the event. If cancelling with less then 10 working days notice no refunds can be made and the full fee will remain payable.
Will you keep me updated of any changes to the events?
Any major changes, such as a change of date, venue, or start time will be sent to all registered delegates directly by email immediately. Any changes regarding speakers and timings during the day will be updated on the event website - please check individual pages for details.
AT THE EVENT
Where is the event being held and how do I get there?
Each event is held in a different location, so please see the individual event’s brochure for specific information or contact our customer service team.
Once you have booked a place joining instructions will be sent to you via email within 2 working days. These will include the full postal address and contact details of the venue, as well as a map of the local area.
If the event you are interested in only has ‘TBC’ listed as the venue, then the specific venue has not yet been decided for this event. The webpage and brochure for the event should list the city that the event will take place in, but if this is not the case then please contact our customer service team for more information. All of our events take place in or near city-centres, and at locations with good local transport links, so if you do decide to book accommodation prior to the venue being confirmed then a central location should allow you to reach the event conveniently.
What happens when I get to the event?
When you arrive at the event please go to the registration desk and collect your badge and documentation. Your badge must be worn at all times.
Welcome tea, coffee and snacks are available before the conference, a lunch is served around midday and there will be both a morning and an afternoon coffee break. If you have any special dietary requirements, such as an allergy or a vegetarian diet, please let our customer service team know in advance and we will be happy to arrange appropriate food for you.
Presentations are now made available on a secure website within 2 weeks after the event for the attendees access only. Access details will be available to speakers and delegates at the event.
AFTER THE EVENT
Where can I comment on the event?
Event evaluation forms will be available at the event for delegates to fill in, and you can also speak to onsite staff at the event or contact our customer service team at email@example.com
How can I order papers from past events?
Please click here to order papers for past events
What should I do if I no longer wish to be on the mailing list?
Please call our database department on +44 (0) 20 7017 7077, or email at firstname.lastname@example.org